Frequently Asked Questions
Everything you need to know about your Aromatix experience.
Are your fragrances 100% authentic?
Yes, every product we sell is 100% authentic and sourced directly from authorized distributors or the perfume houses themselves. We do not sell knock-offs or imitations.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your scent sooner.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.
How should I store my perfumes to ensure they last?
To preserve the integrity of your fragrance, store bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.